Periplo Salgado - Terms and Conditions
Welcome to our website! Before booking our boat trips, charters, or boat rentals, please read these Terms and Conditions carefully.
1. Booking and Deposit
1.1. A prepayment of 20% of the total service cost is required to confirm your booking.
1.2. The remaining balance is payable on board on the day of the trip in cash or by bank transfer no later than 48 hours before the start of the trip.
1.3. Final confirmation of the booking is subject to availability and weather conditions.
1.4. The deposit is non-refundable in case of cancellation by the client, except as provided in Section 2 (Cancellation Policy) and Clause.
1.5. In the event of damage to the vessel or equipment by the client during the rental period, the repair costs may be deducted from the deposit after the trip and damage assessment, which does not override the cancellation policy outlined in Section 2.
1.6. Right of Withdrawal (for online bookings): If the booking is made online, you have the right to withdraw from the contract within 14 days from the date of booking without giving any reason, except for services provided on a specific date or period (e.g., a specific boat trip date). To exercise the right of withdrawal, you must send us written notification before the cancellation deadlines specified in Section 2 (72 hours for boat trips and 10 days for charters and boat rentals). If the right of withdrawal is exercised within 14 days and before the aforementioned cancellation deadlines, the paid deposit will be refunded to you. If the 14-day withdrawal period expires after the cancellation deadlines specified in Section 2, the deposit will not be refunded.
1.7. If the client cancels the booking after the cancellation deadlines (Section 2), the deposit will be retained as compensation for the losses incurred.
2. Cancellation Policy
2.1. Boat Trips (One-Day): Cancellation is possible up to 72 hours before departure with the option to reschedule to another date (subject to availability and agreement with the company) or retain the deposit as a credit for a future service (valid for 12 months). Cancellation after this deadline or no-show will result in the loss of the entire amount paid.
2.2. Charters and Boat Rentals: Cancellation is possible up to 10 days before the start of the service with the option to reschedule to another date (subject to availability and agreement with the company) or retain the deposit as a credit for a future service (valid for 12 months). Cancellation after this deadline or no-show will result in the loss of the entire amount paid.
2.3. In the event of cancellation by us due to adverse weather conditions that directly threaten the safety of navigation (sole decision of the captain), serious vessel breakdown, or other documented force majeure events, the client will be offered a full refund or the option to reschedule the service to another date (subject to availability).
2.4. Any rescheduling of the service must be agreed upon with our company and is subject to availability. Only one change of booking date is permitted.
2.5. In the event of a client's no-show without prior notice, the full cost of the booked service will be retained.
2.6. Notification of cancellation or a request to reschedule by the client must be sent to divine.boats@gmail.com or by phone to +351962811966.
3. Lost Property
3.1. Clients are responsible for the safety of their personal belongings on board.
3.2. We are not responsible for the loss, damage, or theft of clients' personal belongings.
3.3. Any loss must be reported to a crew member immediately.
3.4. Found items will be stored for 30 days. Storage beyond this period may be subject to a fee. The costs of returning found items are borne by the client. After 30 days, unclaimed items may be disposed of.
4. Privacy
4.1. We only collect the necessary personal data to provide our services (name, contact details, payment information) in accordance with the General Data Protection Regulation (GDPR).
4.2. Your data is used to manage bookings, communicate with you, and process payments.
4.3. You have the right to access, rectify, erase, and other rights regarding your personal data under the GDPR. Requests should be sent to divine.boats@gmail.com.
4.4. Full information on how your personal data is processed and your rights under the GDPR is available in our Privacy Policy at [link to Privacy Policy].
5. Additional Provisions
5.1. By booking our services, you confirm that you have read, understood, and agree to these Terms and Conditions.
5.2. Clients are responsible for obtaining their own personal travel insurance for the duration of the trip. Our insurance covers only incidents arising from faults or malfunctions of the vessel.
5.3. Clients are obliged to comply with the rules of conduct on board and follow the instructions of the crew. We are not responsible for damage caused by the client's fault.
5.4. We reserve the right to change the route for safety reasons or other objective reasons without prior notice.
5.5. By making a booking, you agree that photographs and videos taken during the trip may be used by us for marketing purposes unless you explicitly object before the start of the trip.
5.6. We reserve the right to make changes to these Terms and Conditions, which will take effect from the date of their publication on the website.
Please contact us by email at divine.boats@gmail.com or by phone at +351962811966 if you have any questions.
Thank you for choosing Periplo Salgado!